Help & clarity

The questions that come before yes

Straight answers about hardware compatibility, self-guided security, syndication feeds, and operational rollout.

01What exactly does Remo handle without a human?

Answering inbound inquiries across text, email and web chat; answering questions about the unit; offering real tour times and booking them; sending reminders; issuing the access code once the visitor is verified; and following up after the tour. Anything outside its scope, such as a negotiation, a complaint or an edge case, is escalated to your team with the full thread attached.

02How does a stranger get through the door safely?

They don't get a code until they've passed identity verification: a government ID scan plus a selfie match. The code that follows is bound to their tour window, works only on that unit's locks, and is removed when the window closes.

03What happens if the lock is offline when the tour is booked?

The tour still works. Each unit keeps a set of pre-loaded daily fallback codes on its locks, so a visitor can be let in even when we can't reach the lock over the network at booking time. Once the lock is reachable again, the unit's codes are reconciled back to the correct set.

04Do I have to buy your locks?

You buy supported smart locks once, and you own them. We support TTLock and Sifely hardware plus lockboxes today, with more connectors in progress. If you cancel, the locks keep working and stay yours.

05Does it work with Zillow and the listing sites I already use?

Yes. We publish a standards-based listing feed the major aggregators consume, host public listing pages for your units, and give you an embeddable widget so the same inventory appears on your own website.

06Will it work with my property management software?

We integrate with Rentvine and Showdigs today, and we're adding connectors based on what customers actually run. Tell us your stack on the demo call and we'll be straight with you about what's live versus planned.

07Who can see the access history?

Your team, scoped to your organisation. Every code issued and every code entered at a lock is recorded with a timestamp, so you can reconstruct exactly who had access to a unit and when, for an owner, an insurer, or a dispute.

08How long does it take to get running?

Install the locks, connect your listings, and set your tour rules. Most of the setup time is physical: the software side is a configuration session, not an implementation project.

Let the next vacancy rent itself

Twenty minutes on a call and you'll know whether this fits your portfolio. If it doesn't, we'll say so.

Book a demo

No annual contract · You keep the locks

Or reach us at info@myremotely.ai · (312) 572-9948