Delete your account and data

Last updated · October 22, 2026

1. 01

   Ask us by email

   The app has no delete button. To delete your MyRemotely account and the data tied to it:

   • Send an email to info@myremotely.ai from the email address you sign in with.
   • Put "Delete my account" in the subject line.
   • Name your organisation. If you want only some data deleted, say which.

   We reply to the same address to confirm the request is yours. We never ask for your password.

2. 02

   If you are an organisation admin

   An admin can delete a team member at once. Open Users & Roles in the MyRemotely web application, find the person, and choose Delete. Nobody can delete their own account this way; another admin or our team does that.

   Door codes that the person still holds stay on the locks until they expire or an admin removes them. The delete dialog warns you about live codes.

   To close a whole organisation and delete its data, the account owner writes to us at the same address.

3. 03

   What we delete

   • your user account: name, sign-in email, password hash and role
   • your sign-in sessions
   • the phone registrations for calls: the Firebase push token, platform and call availability of every phone you signed in on

   Units assigned to you stay with the organisation, unassigned.

4. 04

   What we keep, and for how long

   Some records belong to the business, not to the person who made them. We keep these after a team member's account is deleted:

   • messages, calls, call recordings, transcripts and summaries, tours, identity results and the access log of the organisation. The property manager owns them. They are kept for the period in the customer agreement, and they are deleted when the organisation is deleted under that agreement.
   • billing and payment records, for as long as tax and accounting law requires
   • an audit entry that records that the account was deleted, and by whom

   Copies in backups can remain until those backups are replaced.

5. 05

   How long it takes

   We complete a deletion request within 45 days and tell you when it is done. If we need longer, we tell you why. An admin's delete in Users & Roles takes effect at once.

6. 06

   If you toured a unit

   If you are a prospect and not a MyRemotely user, the property manager who showed you the unit owns your data. Write to us anyway with "Privacy request" in the subject line and the email address, phone number or unit that identifies you. We will route the request to the right party and tell you where it went.

   Ask us anything about deletion:

   • info@myremotely.ai
   • 956-275-7366 (956-ASK-REMO)
   • 3205 N Wilke Rd #3205-121, Arlington Heights, IL 60004

This is a plain-language summary of how we work, written to be understood rather than to be impressive. It is not legal advice, and it is pending review by counsel.